Frequently Asked Questions
Everything you need to know about our curated home collections.
What is the typical lead time for furniture orders?
Most in-stock items ship within 5-7 business days. For custom upholstery or made-to-order pieces, lead times typically range from 8 to 12 weeks depending on the specific artisan and material availability.
Do you offer white-glove delivery services?
Yes, we offer professional white-glove delivery for larger furniture items. This service includes inside placement, assembly in your room of choice, and removal of all packaging materials.
What is your return policy for home decor and furniture?
We accept returns on non-furniture items within 14 days of delivery. Due to their nature, furniture pieces and custom orders are final sale but are fully insured against shipping damage.
Can I request fabric swatches before purchasing?
Absolutely. We encourage customers to order swatches to ensure the color and texture meet their expectations. You can request up to five complimentary swatches through our textile gallery page.
Do you offer trade discounts for interior designers?
Yes, Scout Design Studio has a dedicated trade program for industry professionals. Registered designers receive exclusive pricing, tax-exempt purchasing, and dedicated account management.
How do I track my freight shipment?
Once your order leaves our warehouse, you will receive a confirmation email with a tracking number and a link to the carrier's portal. For freight items, the carrier will call you directly to schedule a delivery window.